Refund policy

Armone Music Co. – 30-Day Return & Refund Policy

At Armone Music Co., we want you to be completely happy with your purchase. That’s why we offer a 30-day return policy for all Australian orders. You have 30 days from the date you receive your item to request a return.

📝 Eligibility for Returns

To be eligible:

  • The item must be in the same condition as when you received it

  • Unworn or unused, with all tags intact

  • In its original packaging

  • Proof of purchase (receipt or order confirmation) is required

🔄 How to Return an Item

To start a return, please contact us at:
info@armonemusic.com.au

Once approved, we will provide:

  • Instructions on how and where to send your item

  • A return shipping label if applicable

Returns sent without prior approval cannot be accepted.

⚠️ Damages or Wrong Items

Please check your order upon receipt. Contact us immediately if your item is:

  • Damaged

  • Defective

  • The wrong product

We will work with you to resolve the issue quickly.

❌ Non-Returnable Items

The following items cannot be returned:

  • Custom or personalised orders

  • Sale items or gift cards

  • Hazardous materials

If you’re unsure, contact us before purchasing.

🔄 Exchanges

If you’d like a replacement, the fastest method is to:

  1. Return your original item (once approved)

  2. Place a new order for the replacement

💰 Refunds

Once your return is received and inspected, we’ll notify you if your refund is approved.

  • Approved refunds are processed via your original payment method within 10 business days

  • Bank or credit card processing times may vary

If more than 15 business days have passed since your refund approval, contact us